<p>Here you will find answers to questions about purchases, shipping and payment.</p>

The following terms and conditions apply to agreements with Tentipi AB, hereinafter referred to as "Tentipi", "us", "our" or "we", concerning the purchase and delivery of goods to customers in Sweden.
Tentipi sells Nordic tipis, tent accessories and other outdoor equipment in Moskosel and Sunne in accordance with the Consumer Sales Act (2022:260).
Tentipi also sells Nordic tipis, tent accessories and other outdoor equipment through its online store in accordance with the Distance and Off-Premises Contracts Act (2005:59).
Tentipi reserves the right to refuse service/purchases at any time.

General information

All our prices are stated in Swedish kronor (SEK) and include VAT, which is detailed on the order confirmation/invoice/receipt. 
We reserve the right to make adjustments for potential price increases, VAT changes, currency fluctuations, typographical errors, pricing errors, clearance sales, inventory errors, etcetera.

Prices in the online store
When making a purchase in the online store, it is important to note that the price of an ordered product will not be affected by subsequent price adjustments that may occur after the order is placed. If the price is incorrect, please contact customer service. For any additional shipping charges, please refer to the "Shipping Fee" section below.

Prices

Placing an order through Tentipi's online store entails an obligation to make payment. As a customer, you accept this payment responsibility by agreeing to our purchase terms during the checkout process and by clicking the "Place Order" button.
Tentipi does not process orders from individuals under the age of 18 without parental consent.

Payment responsibility and age limit in the online store

Shopping with Tentipi is easy and secure. When you contact our customer service and place an order, you can make payment through the following methods:
Prepayment
Cash on delivery
Swish
Card payment (if you visit us in Moskosel or Sunne)
Invoice (for businesses only and subject to credit approval)
When you shop from the online store, you can pay using the following methods:
Invoice
Payments instalment
Card
Internet banking
Swish

Payment

All payments in the online store are managed by Klarna.

Payment in Tentipi's online store

Free shipping on purchases over 500 SEK. For purchases under 500 SEK, the shipping cost is 80 SEK. If your order needs to be split into multiple deliveries, you will not be charged extra shipping fees for subsequent deliveries.

Shipping fee for online purchases

Deliveries from the online store are only available within Sweden and primarily handled by PostNord. This means that the package will be delivered to a PostNord agent, such as a grocery store or another pickup point in your local area.

If you provided an email address and/or mobile number when placing your order, you will receive information about the parcel ID as soon as PostNord has received your package for delivery. With this parcel ID, you can track your package's status on PostNord's website. If you have any specific delivery requests, please contact Tentipi's customer service, and we will try to find a solution.

If Tentipi has the products you wish to order in stock, the delivery time is 2–5 working days. Your order may sometimes need to be split into multiple deliveries, which means that packages may arrive on different dates. This will be indicated in the delivery notification (sent via email) if additional deliveries are on the way.

After the package has been delivered to the PostNord agent, it will be held for approximately 14 days. For any inquiries regarding your package, please contact PostNord's customer service at + 46 (0)771-33 33 10 or Tentipi's customer service.

Delivery

Tentipi reserves the right to charge the customer a fee for packages that are not picked up from the agent. The fee (currently 250 SEK) covers the cost of return shipping, administration and handling of the returned package.

Unclaimed packages

When shopping at our stores in Moskosel and Sunne, Tentipi offers a 30-day return policy, if you present the receipt and return the product in an undamaged, unused condition and in its original packaging.

Return policy for purchases at Tentipi in Moskosel and Sunne

When you shop in Tentipi's online store, you have a 14-day right of withdrawal and then an additional 7 days to return the item to us. If you wish to withdraw from your purchase, you can do so within 14 days from the date of receipt. The withdrawal period begins on the day after you or your representative collected the package. If the last day of the withdrawal period falls on a Saturday, Sunday or a public holiday, it is extended to the next working day. You are not required to provide any reason for your decision, but we appreciate feedback on what you are dissatisfied with so that we have an opportunity to address it.

Right of withdrawal and withdrawal period for online store

As a customer, you have the right to open the packaging and inspect the product. In the event of a return, the product and packaging must be returned in new condition so that the product can be resold. If you, as a consumer, have handled the item and/or packaging to a greater extent than necessary to determine the characteristics and/or functionality of the item, you may be obligated to compensate Tentipi for the depreciation in value of the item or packaging.

If you wish to exercise your right of withdrawal for purchases in our online store, you should inform Tentipi's customer service in writing, such as via email or letter, before the withdrawal period expires.

The message should include your name and customer number, your address and information about which items you want to return or if the return applies to the entire order.

Tentipi will send you a return form to be included with the return.

The return must be received by us without undue delay and no later than 7 days after the day you notified us of your decision to cancel the purchase. If the item/items arrive later, we reserve the right to refuse the return/exchange.

Returns should be sent (unless otherwise agreed) to:
Tentipi AB
Industrigatan 7
686 30 Sunne
Sweden

NOTE: Tentipi is unable to collect packages sent to a pickup point/agent.

Return or exchange of goods

You are responsible for paying the cost and bearing the responsibility for the return shipping to Tentipi's warehouse address. You are responsible for the item until it reaches us, including during transportation.

The return form should be included in your package along with your order. Place the products you wish to return inside and label the package as 'Customer Return'.

Cost of return or exchange

If you have paid for your items with a credit card at our factory in Moskosel or Sunne, we will refund the money to the card. The refund processing time is 2–7 bank days.

If you have ordered from the online store and paid through Klarna or used a payment instalment, the refund will be processed through Klarna.

For refunds of items ordered through the online store and paid directly through your internet bank, Swish or card payment, we will deposit the money into your bank account no later than 14 days after receiving the return.

Please make sure to include all necessary account details in the return package or call our customer service with your information for faster processing.

Refund

We provide a 1-year waterproofness guarantee for our cotton/polyester tents. This guarantee is valid under the condition that the tent has not been exposed to substances that negatively affect the waterproofing. As a consumer, you have the legal right to make a complaint about a product for up to 3 years from the date of purchase if it concerns a material or manufacturing defect, meaning a defect that existed in the product when it was purchased. However, the complaint should be made within a reasonable time (2 months) from when the defect was discovered. When contacting our customer service regarding a complaint, we can handle the matter more quickly if you have the order number and details of the product, including any serial number if applicable. (Serial numbers can be found, for example, on our sewn products such as tents, inner tents and floors.)

In the case of a complaint within the warranty period, Tentipi covers the shipping costs provided that the shipping is done according to our instructions. Tentipi will provide a return label for packages to be returned. A return form should always be completed and included with the return.

Warranty and complaints

In the event of a dispute where Tentipi and the customer cannot reach an agreement, within Sweden, the customer contact The National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN):

The National Board for Consumer Disputes
Box 174
101 23 Stockholm

Tentipi follows the decisions of the the National Board for Consumer Disputes in the matter.

Dispute

Information & terms of purchase

Here you will find answers to questions about purchases, shipping and payment.